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5 steps to reduce your churn rate in the Telco industry

Even in a mature market, the voluntary churn rate in the Telco industry is still a business issue that should not be neglected. For every client lost you end up paying twice: once by losing the future revenue of the client, and twice in the cost required to invest in acquiring a new client The average cost of client acquisition for a 2-year contract is usually well above 100 EUR.

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